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Very disappointing experience – 0/10 Unfortunately, our experience hiring this motorhome was extremely disappointing and fell well below the standard we expected. From the moment we took possession, it was obvious that the motorhome had not been cleaned to an acceptable standard. There was urine on the toilet seat, a strong public-toilet smell, mould inside the fridge, a dirty sock left in a cupboard, and visibly dirty utensils and drawers. The overall level of cleanliness and hygiene was completely unacceptable. The gas tank was also empty, meaning we were only able to boil one kettle before the gas ran out. There were also warnings on the control panel that a service was due and that the blue fluid needed topping up — not things we expected to encounter after paying to hire a motorhome for our holiday. Unfortunately, things got even worse when the motorhome broke down, resulting in us losing approximately 24 hours of our holiday. We had to cancel campsite bookings and missed places we had carefully planned and were really looking forward to visiting. It caused a huge amount of inconvenience, disruption and disappointment. What made the experience even more frustrating was the attitude and response from the owner when we raised our concerns. Rather than showing understanding or trying to resolve the issues, we were essentially told that if we weren’t happy, we should just return the motorhome. This was extremely unhelpful and showed very little concern for the fact that we were on holiday and had already been significantly inconvenienced. Overall, this was a very disappointing experience from start to finish. The cleanliness, maintenance, breakdown and especially the owner’s attitude were nowhere near what we would expect when paying for a holiday vehicle. Unfortunately, we would not recommend hiring this motorhome. 0/10.
Reactie van Camplify Is Superior
Wrecked sections of the back of the van and could not be truthful to admit it was then. I got u at the crack of dawn to buy a part and drive 3.5 hours and got back chatted, the most grim people I have ever met in the Highlands. I would NEVER hire even a ruin to these people. Maybe Goboony sided with them, but a lodge would not!