Bonnie
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De camper zelf was uitstekend en het was een waar genoegen om ermee te reizen. Hij was in perfecte staat en de overdracht verliep soepel met duidelijke en behulpzame instructies. Er waren een paar kleine probleempjes. De buitenkant was niet schoongemaakt voordat we de bestelwagen ophaalden, dus het was jammer om hem vies aan te treffen. Het grootste minpunt van onze reis was helaas de terugreis. Ons was verteld dat er geen haast was om het busje terug te brengen, dus besloten we onze reis iets te verlengen. We kwamen vervolgens in een file terecht en gaven zo snel mogelijk bericht. De toon van de berichten werd echter nogal abrupt en we kregen te horen dat het onacceptabel was dat de verhuurder al 15 minuten had gewacht. Ik legde uit dat ik zou rijden en dat we zo snel mogelijk zouden aankomen, maar het betekende helaas een zure nasmaak aan wat anders een fijne reis was geweest. Bij aankomst sprong de gastheer meteen naar het busje en vroeg: "Is dat een kras?", wat niet het geval was. Er ontstond ook enige verwarring over het geringe aantal kilometers dat we hadden gereden. Over het algemeen was de camper zelf fantastisch en hebben we een geweldige ervaring gehad tijdens het verkennen ervan. Helaas hebben de problemen met de netheid bij het ophalen en, nog belangrijker, de houding van de verhuurder aan het einde van de reis afbreuk gedaan aan wat anders een geweldige ervaring zou zijn geweest.
Reactie van Victoria
To clarify a few points:
Road dirt is listed prior to handover as an acceptable condition. Had this been an issue beforehand, it could have been raised at the time.
The handover was not smooth. We had agreed on your requested time of 4pm. You then messaged at 4.41pm on the day to say you would be there for “5.30ish” which resulted in us waiting around for over an hour and a half for you. The van’s mileage was also recorded with considerable inaccuracy by you which did cause confusion on pick up.
I am always very flexible with pick-up and return times as I appreciate that people are busy and plans can change but I ask to be kept in the loop so I can work around it. The return time is listed as 11am unless otherwise agreed and in this case it was not. By 12.44pm, having had no communication at all, I messaged to check in and was asked if 3pm was okay. This subsequently changed to 3.45pm, neither of which was made an issue despite the lack of any communication beforehand. At 3.58pm, I messaged again asking for an update and was told you would be back “ASAP”. When you eventually arrived, there was very little acknowledgement of anything which was frustrating in particular as you knew I’d left work early to meet you.
Despite the clear and helpful instructions given prior to and on handover, the van was returned with multiple issues including:
- £8.63 worth of diesel missing from a full tank
- Pop top zips left undone, with the canvas trapped in the pop top flooring and hinges
- Personal items left in cupboards
- Rubbish left on the floor
- Food left in the freezer
- Large crumbs of burnt food left on the hob
- Dirty air fryer baskets and crockery
- A visible dog paw mark, along with a scratch mark, down the exterior
I also found one comment made by your partner particularly unusual. His asking, “Have you had any “d^*}£eads” rent the van previously?” which I felt given my experience with you was almost satirical, and stumbled to answer.
This rental experience was extremely different from the others I have had through Goboony and it left me feeling really quite uncomfortable and eager to get things closed off as quickly as possible. Very much a sour ending to which I subsequently messaged more experienced owners about to seek advice.
Clare
Justin
