George
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I never met Myles in person, as everything was arranged over the phone and via videos. However, everything that was described beforehand was accurate and as expected. The van has some nice features, although I felt it lacked a bit of character compared with other vans I’ve stayed in. Unfortunately, we did run into several issues during our trip. The main problem was that, while driving, the van stopped charging the battery. This meant that if we had planned to stay completely off-grid, we would have had to change our travel plans. Myles did say that if we needed an electric hook-up, they could contribute towards the cost. Luckily, our final planned location had one, and we managed to get there with just 12% battery remaining. We experienced a few other issues with the van, which I was told would be sorted before the next rental. However, I didn’t receive an apology or any offer of compensation or refund—just that “it will be sorted.” Also, the water hose supplied is far too short to comfortably fill the van’s water tank. We tried at four different locations and couldn’t fill it ourselves. Thankfully, someone nearby with a longer hose stepped in to help.
Reactie van Myles
Thank you for taking the time to leave your feedback. As a small business, we genuinely value all feedback and will take your comments on board.
Regarding not meeting Myles in person, he was unfortunately away at a friend’s wedding during your trip. However, he had organised cover in advance and taken the time to make a detailed handover video explaining all the features of the van so that your holiday could still go ahead rather than needing to be cancelled.
Unfortunately, with campervanning, as with any vehicle, things can occasionally stop working while you’re on the road. We did our best to respond quickly and felt that the solution we offered was the most practical and realistic option to allow you to continue enjoying your travels.
We’re sorry that the experience didn’t fully meet your expectations, but we’re pleased that the van was otherwise as described and that you were able to enjoy your trip.
Myles and Charlie
Simon
Mario
Helen
Daniel
Colin
Stuart
Paul
