Camping Seasonova Les Rives d'Olt et Aubrac

General terms and conditions of sale

SCOPE OF APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale automatically govern all sales of holidays made on the www.vacances-

seasonova.com website. They form an integral part of any contract concluded between the campsite and its customers.

Each customer acknowledges that he/she has read these terms and conditions before booking a

holiday, for him/herself and any person taking part in the holiday.

In accordance with the law in force, these general terms and conditions are made available to all customers for

information purposes prior to the conclusion of any contract for the sale of holidays (the general terms and conditions are available to download

from the website and on request and are sent when the holiday or

group quote is validated

). They may also be obtained by writing to the head office of GROUPE

SEASONOVA located at Route de Cabourg - 14810 Merville Franceville Plage.

1.         Booking conditions

Accommodation:

Stays in holiday rentals have a minimum duration of 2 nights in low season and a minimum of 7 days in July and August (excluding special weekends, July and August, and specific offers). 

Check-in is between 4 pm and 7 pm; check-out is by 10 am. Arrangements may be made in low season, subject to availability, following discussion with the campsite reception on arrival. 

Arrivals in low season are not restricted to a specific day. In July and August, arrivals may be on Saturdays, Sundays, Wednesdays or Fridays (depending on the campsite; please check in advance with the booking office or the campsite)

Camping pitches:

For pitches, arrival and departure days are flexible. There is no minimum stay (except during certain periods; depending on the campsite, please check with the booking office or on the website). Arrivals are from 2 pm and departures by 12 noon (except for luxury pitches, which must be vacated by 11 am).

How to book?

Make your booking online, by phone or by email. 

All bookings are confirmed upon receipt of the deposit (see section 3 ‘payment terms’), a paper or digital booking contract, and once validated by the campsite. 

2.         Rates

The rates shown on the website are base rates and do not include additional options, cancellation insurance, tourist tax or the Eco Participation fee. 

Booking fees may apply to holiday home bookings. 

As Seasonova uses dynamic pricing, rates are subject to change during the season, either upwards or downwards. 

A promotion cannot be applied to a booking that has already been paid for and confirmed. 

Booking via our partners:

For any booking made on a partner website, the terms and conditions stated on that partner website apply. 

For specific stays (long-stay or spa breaks), gas and electricity may be charged at the current rate. This is stated in the description of the relevant stay

3. Terms of payment

Full payment for the stay must be made in cash, credit card, bank transfer (depending on the campsite) or ANCV cheque no later than 30 days before arrival. The campsite reserves the right to cancel your booking in the event of non-payment of the balance by the due date and to retain your 30% deposit.

On receipt of any payment, deposit or balance, even without a signed contract, the campsite will consider that the general terms and conditions of sale have been read and accepted by the customer.

- 4X payment by bank card with our partner FLOA.

Our financial partner FLOA offers payment solutions for your purchases of goods and/or services, in 4 instalments by bank card. These payment solutions are reserved for private individuals (over 18 years of age) residing in France, holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the refund. FLOA, RCS Bordeaux 434 130 423, whose registered office is at Immeuble G7 - 71 Rue Lucien Faure, Bordeaux (33300), is subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and is registered with the ORIAS under number 07 028 160 (www.orias.fr). FLOA reserves the right to accept or refuse your application for finance; you have a statutory cooling-off period of 14 days. To find out more, click here or visit the FLOA website. We draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of these payment solutions, your personal data will be transmitted to FLOA for the purposes of studying your request for financing, managing your credit contract and, where applicable, debt collection. For more information, click here or go to the FLOA website.

Payment in 4X by FLOA is only available on the FLEX tariff.

4. Booking confirmation

Your booking will be confirmed once we have received your signed contract (or validated it on the internet) and the deposit received by digital or postal mail. 

If we are unable to respond to your request due to lack of availability, we will return your deposit as soon as possible. 

Reservations only bind Seasonova to the customer once they have been accepted, which Seasonova campsite is free to do or refuse, depending on availabilitý, and in general, any circumstances likely to affect the execution of the reservation made. Seasonova offers family-oriented holidays, in the traditional sense, and the accommodation is specially designed for this purpose. Seasonova reserves the right to refuse any booking which is contrary to this principle, or which seeks to divert from it.

NO RETURN PERIOD

In accordance with article L.221-28 of the French Consumer Code, Seasonova informs its customers that the sale of accommodation services provided on a specific date, or according to a specific frequency, is not subject to the provisions relating to the 14-day withdrawal period.

GROUP RESERVATION 

- Any reservation of more than 4 accommodations by the same physical person or by different physical persons but knowing each other and travelling together for the same reasons on the same dates of stay on the same Seasonova campsite is considered as a group. 

- The accommodation offered on the Seasonova website is exclusively for individuals.

- For any group booking request, you must contact the Seasonova campsite by phone, email or via our ‘Contact Us’ section. The Seasonova campsite contacted reserves the right to study the reservation request before accepting or refusing it. 

5.  Rented accommodation

Animals are not permitted in the rentals, unless specified in the rental description. In the event of non-compliance with the internal regulations, the management reserves the right to terminate the stay without refund.

The rental is strictly personal and may not be transferred or sublet without the consent of the campsite management.

Minors unaccompanied by their parents or legal guardian are not permitted.

It is forbidden to connect your electric vehicle to any of our accommodation types (cottages or pitches).

Smoking and vaping are prohibited in rental accommodation and communal areas of the campsites. 

Seasonova campsites reserve the right to refuse access to the campsite to groups or families arriving with more people than the capacity of the accommodation rented.

•    On arrival 

For holiday rentals, you will be welcomed from 4 pm. A security deposit, the amount of which is specified in the terms and conditions available on the website, will be requested from the guest prior to arrival. If this security deposit is not paid, the keys to the holiday rental will not be handed over.

You may request the cleaning option at the time of booking or on arrival for €70 (excluding cleaning of cutlery, kitchen utensils and the bin). This option can be booked up to 36 hours before your departure. 

An inventory sheet will be provided to you on arrival. Please report any issues on the same day. No claims made at a later date will be accepted.

We offer various services; please ask at reception for prices. 

•    On the day of departure

An inspection of your rental will be carried out on the day of your departure. An appointment must be made the day before departure. Please note that check-out is between 8am and 10am. Any costs for repairs, missing or damaged items will be charged (the campsite reserves the right to retain all or part of the security deposit). If the accommodation is not left in a perfectly clean condition, a cleaning fee of €100 will be charged.

The security deposit will be returned to you on departure following an inspection of the premises, provided that the equipment is returned in good condition.

In the event of a late departure, you may be charged for an additional day at the current nightly rate. 

It is the camper’s responsibility to ensure: the camper is responsible for keeping an eye on their personal belongings (bicycles, etc.). The campsite accepts no liability for any incident falling within the camper’s civil liability. All guests must comply with the campsite rules and regulations. Each registered tenant is responsible for any disturbances or nuisances caused by people staying with them or visiting them.

Visitors are admitted to the campsite grounds after presenting themselves at the campsite reception and paying the visitor fee.

6 Delay

All rentals / pitches must be occupied before 8pm on the day of arrival stated on your contract. In the absence of a message justifying a late arrival, the rental / pitch will become available 24 hours after the date initially planned, after you have been notified in writing. Any late arrival must be notified by email or text message to the campsite number so that the campsite can make the necessary arrangements to welcome you.

7. Changing a reservation

Any request to change or cancel your booking must be sent to the campsite by email or post to the campsite’s address

• Any request to extend the length of your stay will be subject to availability and the rates in force at the time of the request.
• Any request to shorten the length of your stay is considered a partial cancellation and will be subject to the terms and conditions governing cancellations and early departures.

8. Cancellation, interruption of stay and unused services

1. Unused services

In the event of a stay being interrupted or shortened for one of the following reasons: 

- Closure of borders by administrative decision 

- Administrative closure of the campsite

- Restriction of travel to a number of kilometres by administrative decision that does not allow you to come to the campsite

A voucher for the amount of the unused nights, valid for two years, will be issued by the campsite. If the customer refuses this voucher, it will be reimbursed on request.

2.            Cancellation on the part of Seasonova

In the event of cancellation on the part of Seasonova, except in cases of force majeure, the sums paid for the reservation will be reimbursed in full. However, this cancellation cannot give rise to the payment of damages.

3.    Cancellation by the camper

All cancellation requests must be sent by post to the Seasonova campsite’s postal address or by email. Cancellations made by telephone cannot be accepted. Any cancellation will result in the cancellation of the booking, and the campsite reserves the right to re-offer the accommodation for hire.

Cancellation or modification of the stay will result in the following charges being levied by the campsite:

More than 30 days before the start of the stay: 30% of the total cost of the stay + booking fees + insurance costs (if taken out)

From 30 days to less than 30 days before the start of the

stay: 100% of the cost of the stay + booking fees + insurance costs (if taken out)

In the event of cancellation of the stay, the amount paid in holiday vouchers is non-refundable in accordance with Article L.112-14 I. of the Monetary and Financial Code. 

If your booking already includes a credit note from a previous booking, this cannot be converted back into a credit note or refunded.

➢ Unavailability of certain services

The services and facilities on offer (swimming pool, restaurant, activities, entertainment, etc.) may not be available all year round,

particularly due to weather conditions or in cases of force majeure, or may not operate during all seasons of the year. They may therefore be

temporarily unavailable for all or part of the Guest’s stay.

Any difficulties relating to these services for reasons beyond the Campsite’s control shall not give rise to either a refund or a reduction in

the price of the stay.

CANCELLATION INSURANCE

The price of the stay does not include cancellation insurance. This remains optional and is offered during the booking process (insurance taken out

with NEAT Camping, which covers the Customer, subject to certain conditions, before departure and during their stay).

The corresponding amount is payable in full and only at the time of booking.

The insurance offered is as follows: FLEX Insurance: Cancellation with or without proof for any unforeseeable event, beyond your control, which

prevents you from travelling.

Refund WITH PROOF: 100% refund of cancellation fees (see excess)

Refund WITHOUT PROOF: 70% refund of cancellation fees (see excess)

Further details are available on the campsite’s website.

You must check with your insurance provider to ensure that your Home Insurance policy includes holiday cover and review its terms and conditions. If this is not the case, you are required to take out insurance against the risks associated with your stay. Namely: accident, death, theft, loss,

damage to personal belongings (suitcases, items, furniture, valuables, vehicles, bicycles, etc.). You must also take out insurance to cover any damage you or your companions may cause to the rented accommodation or on the campsite. You will be required to provide proof of your insurance upon first

request. When hiring or borrowing bicycles, you are required to take out insurance against theft, loss or damage.

9. Consent to the reproduction and distribution of images 

During the Guest’s stay, the Campsite may take photographs and/or make videos on the campsite for the purposes

of entertainment and/or communication, on any medium, in which the Guest and their accompanying persons may appear.

By accepting the T&Cs, the Customer is deemed to authorise the Campsite to use the photographs and/or videos in which they appear for the aforementioned purposes. They

vouch for this authorisation on behalf of the persons accompanying them. Any specific refusal must be notified in writing to the Campsite.

The Customer or any of the persons accompanying them may, at any time and within a reasonable period, request the removal of any material in which they are

recognisable by sending a written request to the Campsite.

10. Mediator 

In the event of a dispute, and after having contacted the campsite's ‘customer’ department, any campsite customer may refer the matter to a consumer mediator, within a maximum period of one year from the date of the written complaint, by registered letter to the operator. The contact details of the mediator who may be contacted by the customer are as follows:

SAS Médiation Solution

222 chemin de la bergerie 01800 Saint Jean de Niost

site : https://www.sasmediationsolution-conso.fr,

email : contact@sasmediationsolution-conso.fr

11. PETS 

Pets are allowed on Seasonova campsites (except

1st and 2nd categorydogs

and in certain rentals - see paragraph 5) for a fee payable when

you make your reservation. Where authorised, they must be kept on a lead at all times. They are not allowed near swimming pools, in sanitary facilities, in food shops or in buildings. Vaccination certificates for dogs and cats must be up to date.