Camping Le Moulin à Vent

GENERAL TERMS AND CONDITIONS OF SALE AND STAY

Camping Le Moulin à Vent – Cucuron, Provence, France

Effective from 1 January 2026

These General Terms and Conditions of Sale and Stay govern all reservations and stays at Camping Le Moulin à Vent. By making a reservation, guests acknowledge that they have read and accepted these Terms and Conditions as well as the campsite's Site Rules.

 
1. RECEPTION

To ensure the safety, comfort and peace of all guests, access to the campsite is reserved exclusively for guests with a confirmed reservation and visitors authorised by the campsite management.

Reception opening hours are:

8:00 a.m. to 12:00 noon
3:00 p.m. to 7:00 p.m.
To ensure the best possible welcome, arrivals after 7:00 p.m. cannot be accepted.

The campsite entrance gate is open daily from 7:30 a.m. to 10:00 p.m.

No vehicle may enter or leave the campsite between 10:00 p.m. and 7:30 a.m.

Guests are kindly requested to plan their journeys accordingly. Any vehicle parked outside the campsite after the gate has closed must remain in the outside car park until the gate reopens.

The entrance gate opening hours form an integral part of the campsite's operating rules and are accepted by all guests when making a reservation.

 
2. PRICES AND TOURIST TAX

The prices displayed on our website, brochures and other promotional material are provided for information only. They may be modified in the event of changes to VAT, tourist tax or any other legal or regulatory charges.Only the prices shown on the booking confirmation and reservation contract are contractually binding. The tourist tax is collected on behalf of the local authority and is payable in addition to the cost of your stay.

 
3. VISITORS

All visitors must report to Reception upon arrival.

Subject to prior authorisation from the campsite management and payment of the applicable visitor fee, visitors are admitted under the full responsibility of the guest receiving them.

Visitors' vehicles must be parked in the outside car park. The maximum occupancy of each camping pitch is six persons, including visitors. Unless exceptionally authorised by the management, visitors must leave the campsite no later than 7:00 p.m.

 
4. CAMPING PITCH RESERVATIONS

A camping pitch reservation becomes confirmed once the online booking has been accepted and a €30 deposit has been received.

A booking confirmation will then be sent to the guest and must be presented upon arrival.

Camping pitches are available from 3:00 p.m. on the day of arrival and must be vacated by 12:00 noon on the day of departure.

Departures after 12:00 noon will be charged as an additional night.

Each pitch is intended for one vehicle and one main unit (tent, caravan or motorhome).

Any additional equipment or installation requires prior approval from the campsite management and may incur an additional charge.

Requests for a specific pitch or preferred location will be considered whenever possible but cannot be guaranteed.

Any change to the reservation should be notified to Reception as soon as possible.

The balance of the stay must be paid no later than the day before departure.

Optional cancellation insurance is available at the time of booking (see Article 6).

If cancellation insurance has not been taken out, any cancellation made after payment has been received will result in the amount paid being converted into a booking credit, valid exclusively at Camping Le Moulin à Vent until the last day of the current season. This credit is non-refundable and will expire automatically at the end of the season.

Any modification requested less than 24 hours before it is due to take effect, or not notified in advance, shall not give rise to any refund or price reduction.

5. RENTAL ACCOMMODATION BOOKINGS

A reservation for rental accommodation becomes confirmed once the online booking has been accepted and a 25% deposit of the total stay has been received.

A booking confirmation will then be sent to the guest and must be presented upon arrival.

The balance of the stay must be paid 30 days before the arrival date, without further reminder.

If payment is not received within this period, Camping Le Moulin à Vent reserves the right to cancel the reservation. Any sums already paid will be retained by the campsite, unless covered by the optional cancellation insurance.

For bookings made less than 30 days before arrival, full payment is required at the time of booking.

Rental accommodation is available from 3:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure.

Each accommodation unit is equipped for the maximum number of guests stated in the booking confirmation. This occupancy limit may not be exceeded without prior written approval from the campsite management.

An inventory is provided for each accommodation. Guests are requested to report any missing items or damage within 24 hours of arrival in order to avoid any dispute at the end of their stay.

A security deposit of €160, including €60 for cleaning, is required upon arrival.

The deposit may be retained in whole or in part in the event of damage, missing equipment or if the accommodation, including its immediate surroundings, is not left clean and tidy.

Smoking is strictly prohibited inside all rental accommodation.

Any interruption of the stay, early departure or unused services for reasons attributable to the guest shall not give rise to any refund. Optional cancellation insurance is available at the time of booking (see Article 6).

 
6. CANCELLATION INSURANCE

Camping Le Moulin à Vent offers guests the opportunity to purchase optional cancellation insurance when making their reservation.

The scope of cover, exclusions and compensation procedures are determined solely by the insurance provider. The campsite is not involved in the assessment of claims or in any compensation decision.

If a cancellation or interruption of stay is covered by the insurance policy, the guest must submit the claim directly to the insurer within the deadlines and according to the procedures set out in the insurance policy.

The full insurance terms and conditions are available during the booking process, on the campsite website or directly from the insurer.

If cancellation insurance has not been purchased, any cancellation made after payment has been received will result in the amount paid being converted into a booking credit, valid exclusively at Camping Le Moulin à Vent until the last day of the current camping season.

This booking credit is non-refundable, non-transferable and will automatically expire at the end of the current season.

 
7. NO RIGHT OF WITHDRAWAL

In accordance with Article L.221-28 of the French Consumer Code, accommodation services provided for specific dates are not subject to the 14-day withdrawal period applicable to certain distance selling contracts.

Consequently, all reservations are final and binding, subject only to the provisions of these General Terms and Conditions or to any cancellation insurance policy that may have been purchased.

8. PETS

Only dogs and cats are permitted on camping pitches, with a maximum of two dogs per pitch, provided they comply with current regulations and have a valid vaccination record.

No other animals are permitted unless prior written authorisation has been granted by the campsite management. Dogs belonging to categories 1 and 2, as defined under French legislation, are not permitted.

Dogs and cats must be kept on a lead at all times within the campsite and remain entirely under the responsibility of their owners. They must never be left unattended on a pitch or inside a vehicle.

Owners are required to clean up after their pets immediately.

Dogs and cats are not permitted in rental accommodation, unless exceptional written permission has been granted by the campsite management before arrival.

Any animal whose behaviour or persistent barking disturbs the peace and comfort of other guests may be refused admission or required to leave the campsite at the management's request.

 
9. CAMPSITE RULES

Camping Le Moulin à Vent is a family-run campsite where guests are expected to respect the peace, comfort and well-being of everyone staying on the site.

All guests are expected to behave respectfully towards other guests, members of staff, campsite facilities and the natural environment.

Peace and Quiet

To preserve the peaceful atmosphere of the campsite, guests are requested to keep noise to a minimum between 10:00 p.m. and 7:30 a.m.

During these hours, conversations, televisions, radios, music, games and any other source of noise must not disturb neighbouring pitches.

Vehicle traffic within the campsite is prohibited between 10:00 p.m. and 7:30 a.m. As the entrance gate remains closed during these hours, vehicles must remain in the outside car park until the gate reopens.

Air Conditioning and Generators

To ensure everyone's comfort, the use of air conditioning units fitted to caravans, motorhomes or other vehicles, as well as portable generators, must not cause noise disturbance to neighbouring guests.

If excessive noise is observed, particularly during quiet hours, campsite management may require the equipment to be switched off immediately.

Electric and Hybrid Vehicles

For safety reasons and to protect the campsite's electrical installations, charging electric or hybrid vehicles from the electrical hook-ups on camping pitches or from rental accommodation is strictly prohibited.

Any damage resulting from an unauthorised electrical connection will be charged in full to the guest responsible.

Electric vehicles must only be charged at authorised public charging stations.

Respect for the Facilities

Guests are expected to take good care of all campsite facilities and equipment and to report any damage or malfunction to Reception without delay.

Any damage caused intentionally or through misuse may be charged to the guest responsible.

Camping pitches must be kept clean and tidy throughout the stay. Upon departure, each guest must leave the pitch free of litter, personal belongings and any unauthorised installations.

Waste Sorting

Camping Le Moulin à Vent is committed to protecting the environment.

Guests are kindly requested to use the recycling facilities provided for glass, recyclable packaging and household waste.

Keeping pitches and communal areas clean contributes to everyone's comfort and enjoyment.

Behaviour

Any behaviour likely to disturb the peace, compromise safety or interfere with the smooth operation of the campsite—including excessive noise, drunkenness, violence, abusive behaviour, vandalism or failure to comply with staff instructions or the Site Rules—may result in immediate removal from the campsite without compensation or refund.

The campsite management reserves the right to terminate the stay of any guest whose behaviour jeopardises the tranquillity, safety or proper operation of the campsite.

 
10. SAFETY

All safety instructions displayed throughout the campsite must be observed at all times.

Due to the high fire risk in the region, charcoal barbecues are strictly prohibited on camping pitches. Collective barbecues are available free of charge and may be used unless their use is temporarily suspended due to a Prefectural Order, high fire risk, strong winds (Mistral) or any other safety reason.

Cigarette ends must never be thrown onto the ground or extinguished near trees, hedges or vegetation. Ashtrays must be used.

Glass bottles and other glass objects must not be left on pitches or in green areas.

In the event of extreme weather, heatwaves, wildfire risk, natural disasters or decisions taken by the public authorities, certain campsite services or facilities may be temporarily restricted or closed without giving rise to any compensation.

All guests must comply with any safety instructions issued by the campsite management or by the competent authorities in the interests of everyone's safety.

11. LIABILITY – INSURANCE

Guests are required to hold valid public liability insurance covering any damage they may cause to other persons, property or the campsite's facilities during their stay.

Camping Le Moulin à Vent shall not be held liable for any damage to vehicles, caravans, motorhomes, tents or personal belongings caused by adverse weather conditions or natural events, including but not limited to strong winds, falling branches, hail, heavy rain, flooding, lightning or any other event beyond the campsite's reasonable control.

Guests are responsible for ensuring that they have adequate insurance cover against such risks.

The campsite shall not be liable for theft, loss or damage to guests' personal belongings unless such damage results from proven negligence on the part of the campsite.

Guests remain responsible for the supervision and safekeeping of their personal belongings throughout their stay. Lost property will be kept for a maximum period of one month. Any packing and shipping costs for returned items shall be borne by the owner.

 
12. IMAGE RIGHTS

Unless guests object in writing before or during their stay, Camping Le Moulin à Vent may use photographs or videos in which they may appear, free of charge and exclusively for the campsite's communication purposes, including its website, social media pages, brochures and other promotional material.

No image will be used in any manner likely to infringe the privacy, dignity or reputation of the persons concerned.

 
13. FORCE MAJEURE – MEDIATION – PERSONAL DATA

Force Majeure

Camping Le Moulin à Vent shall not be held liable for any total or partial failure to perform its contractual obligations where such failure results from force majeure as defined under French law or from circumstances beyond its reasonable control, including natural disasters, fire, decisions of public authorities, pandemics, network failures or similar events.

Consumer Mediation

In the event of a dispute, guests are invited to contact Camping Le Moulin à Vent first in order to seek an amicable solution.

If no agreement is reached within one month, guests may refer the matter, free of charge, to the consumer mediation service:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint-Jean
75017 Paris
France

Alternatively, a request may be submitted directly through the mediator's official website.

Personal Data Protection

The personal information collected during the booking process is required to process reservations and manage guests' stays.

This information is intended exclusively for Camping Le Moulin à Vent and will never be sold or transferred to third parties except where required by law.

In accordance with the General Data Protection Regulation (GDPR) and the applicable legislation, guests have the right to access, rectify, erase, restrict or object to the processing of their personal data, as well as the right to data portability.

Any request concerning personal data may be sent to:

Camping Le Moulin à Vent
245 Chemin de Gastoule
84160 Cucuron
France

 
ACCEPTANCE OF THESE TERMS AND CONDITIONS

By confirming a reservation, guests acknowledge that they have read and accepted these General Terms and Conditions of Sale and Stay, together with the Campsite Site Rules.

These General Terms and Conditions apply from 1 January 2026 and replace all previous versions.

Carine & Patrice Meulen
Owners – Camping Le Moulin à Vent