We had a very bad experience with Charlie. The van is fantastic and new brand, but I wouldn't rent with him anymore.
- When we picked the van up, we realised the pressure of the wheels wasn’t correct. We immediately told him (it was evident just with a quick visual inspection), but he promised he had just recently passed a van revision and everything was fine and the whole van had been checked, including the pressure on the wheels. He also promised the water tank was full and the gas bottle filled. We drove over 230miles that night on our trip. The day after, we were boiling some pasta for lunch but after a few minutes the gas stopped working. We checked the gas lever to find the problem, and we realised it was closed. Basically, the gas lever didn't work and you could even cook when it was closed, and we had been sleeping in the van with the gas system completely open. This is very dangerous as you can be intoxicated if there's a gas escape. We called Charlie to explain to him the gas system wasn't working and he promised the gas bottle was full. We checked everything, and he kept telling us he had sent the van to be fully checked. After 2hours checking the gas system and trying to find a solution, even with video calls showing him what we were doing, we went to a gas station where they told us the bottle was completely empty. Also, the water tank was completely empty the pressure on the wheels was wrong. It should had been 3.1 and the pressure was 2.3 (see photos).
- The van was very dirty with pet's hair everywhere, dust, and food left on the sink. The mugs and pans were dirty and rusty(see photos). He said he was providing us with a pan so we didn't take any of our pans with us, therefore we had no pan to cook during our trip.
- The car cigarette lighter didn't work so we couldn't charge our phones using this plug. The car screen didn't work, so we couldn't connect our phone to put music or turn the radio on.
- We told him we wanted to pick the van up at 4pm on Thursday and return it at 9 o 10 pm on Monday, and he agreed. I asked several times, because without these conditions we would have rented another van. He agreed with that and said the pick up and return times were fine. But on Sunday he told us we had to return the van earlier - like 6 or 7pm- because he was renting it to a family that needed the van as soon as we arrived in London (we guess with no time to clean as he did with our renting). When we arrived at his address, he didn't talk to me or look into my eyes at all. I had been dealing with him about all the problems of the van, I was the one renting it, and who always was on the phone with him. He instead talked to my boyfriend when i spoke to him.
Reactie van Charlie
Hi Raquel, I hope the £70 and compensated you for the sandwiches you had to buy helped.