Karolyn
We loved our first MH experience. 3 nights at Ynot festival in the Peak district and we all slept brilliantly. 3 adults, 2 kids & no rain it felt spacious. Despite not traveling many miles my husband said it was a easy & pleasent drive.
Communication was excellent from Hannah and James. They have created a AI platform where you can troubleshoot any issues - unfortunately we couldn't access it as had limited signal, but we managed just fine.
Only point to mention is ask for the levellers if you think you will need them before setting off. We got lucky on a flat pitch!
If you are thinking of your first van break, hire Sunset Bloom and you will not be disappointed.