Clive

We hired this VW campervan for a 10-day tour of Scotland's north coast. The initial handover went very well as we looked forward to our holiday ahead. However, we encountered a few problems which is why we couldn't give a 5-star rating on this occasion. Halfway around Scotland we had a puncture which required the AA to arrange a local tow truck to take us back to their garage to fit the spare wheel. During this process the owners and Goboony were very helpful. The local garage said the alloy wheel rim was cracked most likely by hitting a pot hole which caused the low profile tyre to deflate. The garage said this happens every week due to the high number of pot holes around the NC500 route. The pot holes are almost impossible to avoid no matter how you drive, making low profile alloy wheels unsuited to those roads. The insurance company paid out the owners repair cost in full after several weeks of delay. It was deemed a no-fault claim but we still lost our deposit and had to wait even longer to get our £85 tow-away cost reimbursed from the owners. The second issue was running out of gas after 5 days which meant we couldn't cook meals or make hot drinks. we ended up buying expensive coffee on the go and eating out in the evenings. On another occasion, the 10m EHU cable wasn't long enough to reach the connection post from our pitch on the campsite. No power at all for that night. We received very little by way of voluntary compensation from the owners despite returning their vehicle spotless inside and out. We did otherwise enjoy our holiday although Goboony isn't a cheap option. We now own of our own VW campervan but we learnt a lot from the Goboony experience! Augustus 2025