William
We had a last minute emergency and our own camper had a mechanical issue that couldn't be fixed in time for our weekend at a music festival. I'm a first time user of Goboony and found Sally MH Molly as the closest, and most reasonably priced. Sally was really helpful with ensure I had got set up on Goboony and she went out of her way to get the camper which I belive was parked some way away. Anyway next day I went to finalise the paperwork and to actually collect Molly which was great. As it was last minute Molly was not clean inside and all of the kitchen area cupboards were cpmpletely full of stuff like tea bags and sugar..bits and pieces that I would never touch and they were in a bit of a mess really. I was only expecting a decent nice of cutlery and crockery, which it didn't have. Anyway when I got home to get ready, we removed everything, gave the camper a full clean and loaded up our own stuff. Molly drives well and there were no problems on the road. We got to the festival and changed the fridge to run off the gas.. It ran for an hour and then I could see gas warning light was flashing.. I went to check the bottles and unfortunately both were empty.. I told Sally this on the day as she has advised me that one was full (fairly full, I think she said). Anyway we had a big cooler box that has 5 bags of ice in there actually kept our essentials cool for the weekend, and we had 2 portable stoves because we always cook outside when camping. After 4 days at the festival we had a great time and were ready to go home.. unfortunately Molly didn't start and the battery just clicked and did not have enough charge to turn the engine.. I rang the RAC and I managed to get a driver to drive go 30 miles out of his way so that he could actually get site access a 12pm on the last day of the festival when everyone was leaving. Anyway, the camper started immediately and we were on our way home 5hours later than planned. The following day I re-loaded Sally's stuff and cleaned everything again, except for the shower which we didn't use. When I got to Sally she did say sorry. Anyway, in my opinion, the camper was not rental ready and although Sally gets 5 stars for sorting us out at the last minute, the camper experience itself was disappointing, unfortunately