Positief: For almost 500 Euros per day, yes 500! staying in a Premium Dune lodge with jacuzzi with 2 bedrooms and 2 shower rooms, kitchen with tiny sofa, and aircon. VERY EXPENSIVE for what it was, especially when the facilities were so crowded that you couldn't get a sunbed by the pools or a meal in the on site restaurants. very poor customer service from management, 6 visits to reception and a day wasted trying to sort out the "guaranteed" wifi in our premium lodge.Manager refused to offer us any refund it was the spa voucher or nothing! He really couldn't care. Expensive food and drink on site

Kan beter: Looks like the management have tried to squeeze in as many lodges and camping spots as possible to maximise revenue but haven't upgraded the facilities accordingly. Guaranteed wifi in our premium lodge didn't work - the engineer told us it has never worked in that area while he worked on site becuase of the location and it needed a dedicated service. It shouldn't be listed as part of the inclusions if it has never worked. Manager told us that it was an added bonus, NO this was listed as included in our package, specifically for 4 devices.

Positief: Mobil home très confortable, très bon accueil à la réception. Encore quelques animations malgré à fin de saison.

Positief: Le meilleure camping que j’ai fais ! Au top !

Positief: Dommage que le beau temps n'était pas présent

Positief: Passé un agréable séjour

Positief: If you want a big pool with all the big slides etc, entertainment and gym...this is for you. Its a very big campsite with all the attractions however we asked for a quieter area and had a lovely pitch fairly close to beach access. Gorgeous beach as one would expect in Hossegor. There are some beautiful static homes available to rent right on the beach view, which looked lovely. We'll run, helpful staff and clean facilities.

Positief: Heerlijk van de nazomer genoten. Personeel stond voor je klaar bij vragen en waren snel ter plaatse om eventuele problemen op te lossen.

Kan beter: Wij hadden een verblijf in September, daardoor waren de kosten lager voor een verblijf van 2,5 week in vergelijking met het hoogseizoen. Voor de prijs van het hoogseizoen hadden we dit niet geboekt.

Positief: Accès direct plage et commerces sur place, ainsi que resto…

Kan beter: Améliorer le ménage mobil home, pas propre à notre arrivée

Positief: Accommodation was a long way away from bar etc. we requested a close one as I have bad knees and cannot walk far. reception were not helpful when ask a question and had no idea. Was told to find tourist information. Also didn’t know what was open or when the opening times were. Bar was closed and reception had no idea. It was Eurocamp reps were extremely helpful but the actual camp staff were not

Kan beter: Listen to what customers say and know the information We know it was end of season. There were many caravans empty near bar are but we were told no we cannot have one. All that was open was bar and pool. Surely as paying residents more should be open and supermarket (spar) should at least have basic goods like milk and bread

Positief: Relation complique pour un CE, manque d'information d'explication -

Kan beter: indiqué toutes les modalités pour une réservation de groupe ne pas oublier de parler de la caution donner des informations utiles avant comme les plaques d'immat les heures d'arrivée tardive...etc et non renvoyer systématiquement au site